Archive for June, 2011

Strange problem of Singapore ICA’s SAVE system

2011/06/28

I was trying to apply for visa yesterday. After I clicked the “Proceed to submit” button, I always get a blank page. Cleared cookie/cache, still same problem. I thought it’s because too many people applying visa. I tried after mid-night, still same problem. I tried school’s computer today, also same. Tried Firefox, failed at even an earlier step.

Tried my laptop and it succeed. I figured out that the reason of failure is probably adding the site in trusted sites. The web system requires turning off popup blocker for http://www.psi.gov.sg and http://www.enets.com.sg. I did that, and in addition I added both sites as trusted site. This unnecessary step turned out to cause the failure. I guess the reason is probably that when http://www.psi.gov.sg is trusted while singpass site is not, they are in different security zones, and there is problem in their handshake.

I’m a bit curious on why Firefox fails, so I checked the error console. The reason turned out to be the use of location.href(newurl), which Firefox considers as a property, not a method. If I manually types the url into the address bar, I can at least get to the singpass login page, which is one step further than the IE’s problem.

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